MTN SPECIAL! DEBITED R320 PER MONTH FOR ZERO DATA

*CANCELLED MTN DATA CONTRACT - Still being charged (and even more now) and queries/follow-ups being completely ignored by MTN.*

On 28 April 2021 I contacted MTN to inform them my 2-year data contract with them is ending end of April 2021 and that I wish to cancel. The contract was at R240pm. I received an email from Zanele Tshabalala of MTN on the same day to confirm that the matter has been escalated to the MTN cancellations/retentions department and that they would return to me with the status of my cancellation. Ever since then I have not received ANY further communication from MTN and I have been without data since a few days after contacting them.

I have in the meantime however received a call on 13 May 2021 from MTN Upgrades, asking me whether I would like to upgrade my Data Plan for a 2 year contract of R199pm. I explained to them that I am awaiting confirmation of cancellation, and seeing as I was sitting without internet for over a month by that time and that the new offer was better than the old one which I cancelled, I decided to proceed with the upgrade.

At the end of May 2021, I was billed R320 from MTN but I still have no internet. I'm not sure if they are just billing me for the fun of it or if there is some weird reason why I have to pay for something I am not getting but this is surely unfair consumer treatment and I am being ignored by everyone at MTN and being billed. I have a complete log that I can forward to you as proof that I followed up with them on numerous occasions. My last email on 3 June 2021 I expressed to them how disappointed I am and that they must cancel everything and give me back my money. Obviously they have not responded. MTN is blatantly ignoring me whilst still deducting money for no reason. I am infuriated.

MTN Reference Number: ***

Please assist in this matter. I will forward you whatever information I have available to assist with this.