JS
Johannes S
1 reviews | Active since Jul 2015
09 Jul 2015, 16:11
MTN spams their customers
I have been an MTN customer for years. I recently renewed my contract and is now bombarded with SMS messages advertising products and services. I cannot block the messages because MTN is not using a conventional telephone number. Some offers an option to opt out, but that costs ME money! I have not given you permission to contact me with ANY OFFERS Whatsoever. <br> <br> How dare you spam me, a loyal customer!! I have already dissuaded someone from switching from Cell-C to MTN today.<br> <br> And another thing: Put some consultants at the other end of your customer care lines. You are not fooling us with your automated systems and \high call volumes"."""
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
10 Jul 2015, 18:10Hello 1johannes1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
A request has been sent to stop all marketing communication from MTN being sent to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
A request has been sent to stop all marketing communication from MTN being sent to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
MTN South Africa's reply10 Jul 2015, 18:10
Official
Hello 1johannes1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
A request has been sent to stop all marketing communication from MTN being sent to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
A request has been sent to stop all marketing communication from MTN being sent to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
