MTN SP - PATHETIC SERVICE, FRUSTRATING , ANNOYING , ABSOLUTE IRRITATION

Good Day

I am just going through a nightmare of an experience with MTN I had ordered a Superflex package online on the 01/01/2024 and received the sim card on the 03/01/2024. Firstly, the driver was absolutely rude, arrogant and disrespectful. secondly, he had taken my id, proof of residence and figure print. as i was told that this would be for rica purposes. the rica process had not gone through any on conatcting MTN, they claimed i needed to go into the store and have it resolved (cresta store) in the store, the lady, point blank refused to assist and said that i must resolve on my own. at that point my question was, where, what and how was i suppose to resolve when you are the service provider on calling MTN head office again, they also made mention that the store was suppose to assist they made me get an affidavit to increase rica status and limit on taking that back to the store they then emailed through to MTN now look at the incompetence, these guys emailed the forms through to barring department. now my paperwork was sitting at barring department and nothing was being done. almost 13 days later i had managed to get hold of Constance who finally assisted in doing the rica and registering the new sim card now another issue, when i tried to port the number, they say that a different process should have been followed , but this was never explained on the website when doing the purchase i have now paid MTN R299.00 already for the first month and i received an email from porting department saying that i need to cancel the one i have app**** for and to purchase another Superflex sim card and that the current one will be cancelled in the coming month in other words, to my understanding MTN will now have R598.00 of my money and ZERO service this was just an ABOMINATION PATHETIC service *********** staff at stores and some online as well to get hold of someone on the phone is a freakin nightmare the options on the phone automation just does not make sense the options that you looking for are not there and you can never get through to a rep FRUSTRATING , ANNOYING , ABSOLUTE IRRITATION who the hell is going to give me my money back