mtn sp insurance department

So I get told 2 different stories. First my phone is repaired and waiting all I must do is pay my excess then I get told my excess payments have been recieved and and my phone is still at the repair waiting for parts. I have had enough of this **** and ******** stories. If my phone is not back in durban and in my possesion I will be taking the sim card and box where the phone came in and taking it back to mtn in pavilion shopping center and cancelling this useless service and going back to vodacom. This is not a threat it is a promise and i intend on keeping it. This is really thee worst service I have ever had in my life of having cellphones. Ive asked to be contacted during the time my phone has been in but to no avail. So as of now i will no longer use my mtn contrac and will be giving everything back and defainalty will not be recommending this service.