Mtn sp insurance bad service

I was under the impression that my insurance claim would be sorted out within 48 hours of reporting it ******. When I went into the Mtn service centre at centurion mall, on Thursday 1 October 2015, I was told to return on Tuesday 6th as that would be the date my insurance claim would definitely be sorted out by. The lady at the counter said she had emailed the claim and gave me a number to contact to check if the claim had been processed. From last week Thursday to now I've spent over 3 hour on the phone trying to get hold of some 1 to assist, their has been no answer and the call keeps cutting when you request to go through to an operator. This has become a real inconvenience to me!!! Please can someone from Mtn sp insurance please contact me asap.