Mtn sp account

Item: MTN South Africa
Rating: 1
Author: Sophie M

I have a cellphone contract with mtn for more than ten years but they just change my bill run date with my concern when I called today they say is the system and there is nothing they can do about it, the question is who create the system because the system is operated by people, they change my date from the 7th of every month to the 8th of every month now today. Y surprise they changed it to the 27th when I call 808 they just say is the system, is the away that we can have a choice because I pay every moth. More than 500, so why such service for your clients

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Replies (1)

MTN South Africa's replyOfficial

30 Jul 2018, 10:26

Dear Sophie,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Kindly note we have logged a request with our billing cycle team to investigate the matter and provide you with feedback. Herewith is reference number ***

Please bear with us during this process.

It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.

Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply30 Jul 2018, 10:26

Official