1 reviews | Active since Aug 2016
MTN SOUTHGATE(NEAR KFC)
<p> I WENT TO MTN NEAR KFC TO PAY MY EXCESS FEE ,AS I HAD CLAIMED FROM INSURANCE,WHEN I GOT THERE I EXPLAINED THAT I WAS THERE TO PAY MY EXCESS,THE LADY GLADLY TOLD ME THAT SHE DOESN'T KNOW HOW TO PROCESS AN EXCESS PAYMENT,WHY WOULD THEY EMPLOY SOMEONE WHO CANNOT GET AN EXCESS PAYMENT DONE?</p> <p>I ASKED TO SPEAK TO THE MANAGER ,HER COLLEAGUE TOLD ME THAT SHE WAS THE MANAGER AND HER NAME WAS PAM,AS I HAD WENT THERE EARLIER IN THE YEAR TO PAY EXCESS AGAIN ,I WAS TOLD THAT I SHOULD GO INTO A BANK AND PAY THERE,I GOT NO ACCOUNT NUMBER OR ANYTHING.I HAVENOT HAD IT EASY WITH MTN FROM THE START,I'VE ALWAYS GOT BAD SERVICE FROM THEM</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********