Mtn Southgate

Item: MTN South Africa
Rating: 3
Author: Nomthandazo M

<p>I am really disappointed with the manager from Southgate store who was unable to solve my query for weeks, but luckily I was helped by a consultant who's work was outstanding I won't forget his name(tshepo) because he was able to do the managers job and did it very well the ladies from the mtn store the one down stairs are very rude and their service is very poor please sort that out because I wouldn't want to deal with such consultants thanks to the guy who helped u would be a better manager...</p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

14 Nov 2016, 15:45

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ:***

Best regards,

MTN South Africa's reply14 Nov 2016, 15:45

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ:***

Best regards,

Mtn Southgate

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