MTN SOUTH AFRICA'S pathetic services exposed

If I could minus stars I certainly would! I'm absolutely disgusted with MTN's services. On the 26th of August I took my Samsung A30 into an MTN store to be seen to as it was giving major issues upon which I was informed that I was 6 days "out of warranty" but because it was in the same month (days to be exact) of the warranty they would tend to it and give me a new one but will be sent off for a warranty assessment.

I was just shy of the warranty date due to being in isolation and tried explaining this to the agents at their so called call center after not hearing a word from them for two weeks! I was then told the phone was out of warranty PERIOD by a very rude consultant and I'll just have to deal with it and have it repaired, I found this not only highly unacceptable but deeply disturbing that this women had this kind of attitude towards a client and I told her she's being very disrespectful, she said "what are you talking about?" I dropped the call and called back to speak to someone else who wasn't of any help at all.

At this point I've called several times, no one can assit, no one seems to even know where my device is! WHAT THE HELL IS THAT? HOW CAN YOU NOT KNOW WHERE MY R4500 cellular phone is? I was told so many stories from one person to another NO ONE AT MTN SOUTH AFRICA KNOWS WHAT THEY ARE DOING!!! Pathetic service!!! I'm going to logged an official complaint by the ombudsman regarding this matter, to first tell me it could take upto three MONTHS for my device to be returned due to a smaller staff compliment to not even knowing it's location... Not my problem because MTN didn't wait for 3 months to be paid for the device purchased cash which by the way I was told upon booking it in that those particular phone was infact extremely problematic and they had many returns on them, so they knew this but still wouldn't even consider having the device changed for a new one because of those 6 days I WASN'T ALLOWED TO COME OUT IN! my isolation ended and I was at the store the very next day but no MTN services are a disgrace period! I'm livid at this situation and will expose them for what they are and take them head on with this.. I want answers one way or another so MTN South Africa best start talking.

*Side note* last Thursday was my last communication with MTN where they told me my device was sent off to Samsung but could not provide me with a reference or a waybill number and said to call Samsung in regards to the device, I then contacted Samsung where I was told that they hadn't received anything from MTN with that IMEI number and I must call MTN back and find out where it is because MTN has a habit of telling their clients their devices are sent off for assessments or repairs but didn't even leave their stores yet hence me not being able to be provided with a reference and had given me the run around for the last 4 weeks! This is how they LIE to us as paying clients and I will not stand for it... PERIOD! I'm a reputable small business owner who is in need of more than one device and these people has the time to mess me around like this? I will never support MTN ever again and I would advise anyone seeking to purchase NOT to purchase from them!