MTN SOUTH AFRICA'S PATHETIC SERVICE

I have been using MTN for a while, today was the first time I have been given pathetic services. They has picked up the device from my home on 2 July 2021 for repairs.

I have been contacting them for the past 2 and half weeks for an update regarding the repair. No one has given me any information regarding the device when I phoned in.

I have phone Thrice today for a update and all three time provided with somewhat pathetic services.

First time, I was left on hold for a for about 7 Minutes and no one got back to me in those 7 minutes. Second time, still cannot get what is happening regarding my phone.

On the third time. we got somewhere, I was told my phone was in is beyond repairs and i need to pay 150 rand for the phone being lost(bear in mind that they have my phone and my claim is for damages and not lost or theft). I asked why has not been communicated to me, she say I have not been checking up on my claim, however , i have been phoning the past 2 weeks and twice before her. What i was applaud by even more was MTN's POLICY, they do not ask you if you would like your device back or not or would you like to pay 150 rand cause they have deemed your phone as a loss and you now need to pay excess of 10% on a loss after you have paid excess before you sent the device in.

My mother has been without my device for 2 and half weeks an MTN has inconvenienced her so much by this pathetic service provided.

I AM APPLAUDED BY THE SERVICE PROVIDED BY MTN SOUTH AFRICA