GT
Greig T

1 reviews | Active since May 2020

08 May 2020, 14:39

MTN South Africa's dishonest Fantasy League subscription service.

I am complaining about MTN's highly ********* practice of automatically signing up unsuspecting users to their 'Fantasy League'. My Father showed me these recurring Sms's from MTN informing him that has been billed R3.00 a day for the last 3 months! He is a pensioner and does not know how to use the internet or USSD services. He only uses his phone to make and receive voice calls. What makes this even more despicable is that this is a KNOWN PROBLEM at MTN since at least 2016, where MTN customers with similar issues reported the above. Please refer to the below website where users have reported this issue and their treatment by MTN, as well as comprehensive instructions for unsubscribing from this dishonest service are listed. (https://mybroadband.co.za/forum/threads/unsubscribing-from-mtn-play-subscription.812010/). I have since unsubscribed him from the service and expect a full refund.

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Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2020, 10:48
Official
Dear Greig T

 

Please accept my apologies for any inconvenience this may have caused to you. 

 

I tried to call you now without any luck. Kindly furnish us with your dad’s number in question in order for us to investigate and assist. 

 

Regards,

Ebbedene Andrews

MTN Complaints Management Team