MTN South Africa's bad customer relationship

MTN is one of the worst companies to deal with in South Africa regarding customer relations.

MTN allowed a *****ulent new contract to be created while the "client" used the ID number and name of another person. When no payment was received on the new contract and MTN could not trace the "client" due to their initial pathetic verification process, they blacklisted the person of the ID number linked to this *****ulent contract. It was only discovered when this person tried to obtain a new loan from the bank. When MTN was contacted regarding this *****ulent contract, they barely responded and eventually nothing came from any correspondence with MTN. Their ***** department even deleted emails without reading it.