MTN south africa:NEVER EVER GET A CONTRACT OR DEVICE FROM THEM!!!!

For more than a year now I have had a problem with mobile signal it started off with only internet services but it has now escalated to where even normal voice calls is almost impossible.

Mtn has a tower less than a kilometer from my residence in a generally sp****ly populated area,the number of people has however dramatically increased and it is going to remain that way for the forseeable future.The reason the above mentioned is important is because their tower is set up to only be able to accomodate a 120 odd users.

I have been in communication with them regarding this for as long as the problem has persisted but nothing has been done about it.I have a person sending them emails and trying to sort the problem out but also to no avail.

I have gone to their offices begging and pleading but also to get nothing but empty promises,I have phoned customer services and had the phone dropped in my ear.When someone does actually answer you get the rudest and most inept people that has you holding on for ever only to get notified that it is a technical problem and that you cannot speak to the technicians or their supervisor.

After reaching someone who actually knew what he was on about,I was informed that they are aware of the problem but that they cannot remedy it without a new tower,I wonder how this is possible as they need a new tower since 2019 now WHEN IT WAS BUILT!

When they however need to be paid (I have 5 yes 5 contracts with them) ooooh boy they want their money!I wonder what would happen if I only paid them for the hours I could actually use my devices...

They have a new ceo Ferdi something but he seems to only care about his salary as does the rest of their board.

I hope that someone from mtn is reading this and will go to the trouble of looking into the newlands tower in Bloemfontein and who knows maybe do something about the problem heck maybe even get back to me.

As for now I cannot do otherwise than tell everyone else to definately NOT GET A MTN CONTRACT OR EVEN PREPAID phone or sim or any other device for that matter.Their cuatomer care is attrocious,technical knowledge is non extant,after sales service is a mess,staff is for the most part rude and seems to be either uneducated or indifferent and their management is all of the above.

My next step will be to approach the consumer board of SA and also ICASA and another body that will be very interested in how the tower came to be where it is currently standing.

I would have given them a cool zero if this site allowed it.