MTN South Africa Thieving *********!

I upgraded to a Data contract for R239 in July 2020 during lockdown. The courier company DSV failed to deliver my device and it was returned to the MTN Warehouse. No communication from MTN about this. After numerous phonecalls and emails to the Mtn agent, Mbolokazi Mgemane, I still did not get assistance. MTN has continued to charge for for the router ever month for more than two years, even though it was never delivered. After many many phonecalls and conversations with MTN customer services over the I past two years, I still have not been credited with the approximately R1000 that MTN owes me. I went into the walk in centre at Canal Walk shortly before the contract ended. The agent Leroy advised me to keep the contract running while the issue is being resolved and assured me that it would be resolved within two weeks. Two weeks past and still no communication from MTN. I again phoned customer services. Still no help. After more than twenty calls to MTN, and speaking to them in person, they still have not refunded me. To make matters worse, they started charging me R550 for the contract that was costing me R239 before (including the cost of the router that I never received). And this for 20gb day and 20gb night. MTN South Africa you are a ******** company and are *****ing from and exploiting your customers!