MTN South Africa - The worst service provider / *******

In February 2018 a contract was taken out with MTN with **** FICA documents (don't even know how they validated the info) However, the moment the debit order went from my account I logged the case with my bank, MTN and the Police service. My bank immediately launched a ***** investigation and the police was helpful and advised on all that should have been done. MTN on the other hand wanted 100's of copies of info. I sent through to them all requested information plus my passport copies as I wasn't even in the country on the date the contract was signed. After numerous calls and 100 e-mails where in every e-mail you send you get requested exactly the same documents over and over and over.

After about 4 months a lawyer phoned me as yes I was handed over for not paying the contract. I then forwarded AGAIN this time to the lawyer all the documentation and correspondence. After another month and numerous follow ups I received a mail from the lawyer where MTN advises the case and file was closed "FILE CLOSED - MF109329"

Now after 2 months my credit record has still not been updated and there is absolutely NO staff able to help me at MTN.

I have now lost income due to spending numerous hours away from work and not being able to get any credit as MTN is useless. I just want to know how a big company like MTN gets away with this as I have proof received from the branch where the contract was taken out that the false information was used and insufficient info with that too. I have NEVER been a client of MTN and believe me will NEVER be one and will make sure all my contacts know how ******* MTN is