PJ
Penelope' Johnson

1 reviews | Active since Apr 2019

16 Apr 2019, 09:10

MTN SOUTH AFRICA THE WORST SERVICE PROVIDER

I have made my payment on the 12th April my payments have to go off on the 15th of every month. Yesterday the 15th I receive a sms saying that my phone has been suspended. I then went into the self service site, the statement is only up to the end of March. So I called the MTN help line listened to the same boring music for 2 hours. 135 and 136 can't help me because my phone has been suspended. I sent them 2 complaints on their website which I received acknowledgement of then I mailed them from my gmail. My contract end with them this month. (Thank goodness) I haven't heard I thing from them and to make matters worse I am waiting for interviewers to call me as I am in the job market.

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Apr 2019, 10:11
Official
Good day Penelope 

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 
Ayanda Mthimkhulu
Complaints Management Team