1 reviews | Active since Apr 2020
MTN South Africa - Terrible Service!!!
I am extremely annoyed with the terrible service from MTN. For the past 5 weeks my Cell Phone has been suspended 5 times!! MTN keep sending me SMS suspending my services due to non payment. My account was paid 4 March 2020, of which proof of payment was sent via email to three Customer Care Consultants. No action was taken in rectifying the account. I made another payment on 3 April 2020 and again my Service has been suspended. I have sent six emails with proof of payments to Customer Care and Complaints as well as messages on FB Messenger and still MTN has not responded to this problem or addressed it in any way!!! This is causing me HUGE inconvenience during the Lock down period as well. The SMS notifications threaten me with Legal Action each time and yet my Account is paid up in full!! I have tried calling 135 and no one answers the call!! So no assistance there either!!! I am now proceeding with Legal Action on MTN as the matter is not being resolved and its caused me major problems working from Home and the inconvenience is total unacceptable!! The Service from MTN is absolutely appalling to say the least !!!
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused and service lapse, we have reviewed your account and the payment is not reflecting yet, however we have noted that you interacted with a consultant named Sylvia who has received your proof of payment. In the interim she has reconnected your service.
For the next payment, kindly use your cellphone number or account number as a reference. This will ensure that your payment will be allocated successfully.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused and service lapse, we have reviewed your account and the payment is not reflecting yet, however we have noted that you interacted with a consultant named Sylvia who has received your proof of payment. In the interim she has reconnected your service.
For the next payment, kindly use your cellphone number or account number as a reference. This will ensure that your payment will be allocated successfully.
Kind Regards,
Complaints Management Team
Nonz.