MTN South Africa TAKING ME FOR A RIDE

I have a cellphone contract with MTN. Contract is on ***. I have had this contract since 2013. I did not have any issues with them and I have upgraded twice in my relationship with them.

The problem started when I lost my income so I was not stable with my payments. However I did my best to ry and pay whenever I could afford to. It got to a stage where MTN handed my account to Lawyers/ Debt Collectors called SAYA. I made a commitment to SAYA that I will pay the full outstanding balance as I was working on something to generate income.

The amount I was owing was R4980. On the 06 June 2019 I paid the amount in full. I was assisted by Nyiko Banda (Credit controller) from SAYA in terms of liaising with MTN so my lines can be activated.

On the 12 June, Joe Jacobs ( Legal Department- MTN) sent a confirmation to Nyiko that my line was reactivated as requested and that SAYA can close the file as all was in order. That line has never been activated till today , 16 September 2019

I tried to contact SAYA and was told the matter ws no longer with them as it was dealt with successfully and that I must contact MTN directly. I have been to MTN outlet in Kolllonade Montana countless times and they themselves do not know what to say to me anymore. All the staff members at that outlet know me. Sometimes I will be told the system is down, and if somebody manages to check on their system I will be told to pay an outstanding amount which I supposedly accrued after my line was reactivated? I don't know cause it has never worked since my payment to SAYA. I payed everything that I owed to MTN and my phone was never open for me to utilize. Now all of a sudden again I owe them for months I have not used the phone. How is that possible. Is there nobody from MTN who sees that they are billing a phone that is not active?

I am getting a bill religiously every month but their phone has not worked since paying what was outstanding in June through SAYA. SAYA also sent proof of payment to them, I also sent to MTN, the consultants at the outlet have also sent POP to them but still nothing is happening.

My SIM card continues to say" SIM CARD NOT PROVISIONED"....whatever that means! I have waisted time and petrol going to MTN and I don't seem to be able to get help. All I get is a bill every month for a non working phone. The last time I went there I was told to pay the outstanding amount and then my phone will work......what outstanding amount? Am I being charged a monthly subscription here for a phone that I am not using because MTN will not open the line for me to utilize but every month I must pay?

Then I am told to call the call centre and if I use a phone that is not MTN I will be charged. When I do that then I am placed on hold forever and after 30 minutes my phone gets cut without talking to anyone and I have lost money on the attempted phone call. So which phone must I use because my MTN phone is not working and has not been for a long time. This is indirectly saying I must spend more money on this issue that they are not resolving for me and yet they say we have a contract. So they have a contract with me and I don't have a contract with them???

Can somebody from MTN call me to resolve this issue as I have no idea who and where to go anymore. I have never experienced such gross service in my life and I don't wish it on anyone.....it's not nice at all

Phelokazi Sawula ***