MTN SOUTH AFRICA SUCKS

Morning - to who the hell this concerns from MTN SOUTH AFRICA...

After 15+ years of loyalty towards a cellphone network / contract I have lost all my respect and faith in you...

I get a phone call from a guy stating that my plan on my MTN contract has expired and he wants to migrate me to a newer plan.

I state - Will this affect my current contract upgrade? The guy - No, it is a migration, will not affect your device upgrade or contract upgrade. I say - Then do it, but if this affects me upgrading then please rather don't. The guy - No it won't, do not worry.

This was Friday the 4th February 2022.

Monday arrives - 7th February 2022 I receive an SMS you ugrade order has been placed and being submitted.

Me - Immediately react to this, check my MTN App and well, this dude upgrade me.

Me - Monday afternoon goes to MTN to sort out this issue. Get help, they are looking into it. This is 16h00'ish. So Monday is out. Tuesday comes and goes , no news from the MTN store. Wednesday go to the strore, they are still trying to get hold of the guy made this f'up. Thursday comes and goes. Friday, I ask the wife to go to the MTN store to follow up.

The lady who assisted us, lunch or not at work. So the store supervisor says he will follow up and come back to her.

Wife leaves - gets a phnoe call from the store supervisor and guess what - "sorry Mam, we can not assist you, your husband needs to follow up himself"

SO 8 days goes by - I am sitting here on a Saturday morning using a mates MTN Sim card still not connected to my phone number which I have had 15yrs.

My account is paid and I still need to pay for a month that I am getting no service due to *********** work force telling me the customer to sort it out.

MTN - you blerrie suck - do not call me.

Rather spend your money somewhere where loyalty is worth it!!!