MTN South Africa *****ing airtime by unauthorized deduction

Item: MTN South Africa
Rating: 1
Author: Ibrahim I

I am really furious on the kind of customer service that MTN South Africa is offering to me. I have a two year contract and i cant wait for it to finish and join Vodacome. Every time i recharge my phone the next day, my air time balance is deducted. I have called MTN customer service several times explaining my concern . Every time the customer service promise to resolve the issue but nothing happens. Apparently MTN is claiming that i have subscribed to gaming site (Reycreo). The customer services unsubscribe from the system on their side, 48 hours latter, my air time is gone as well.

I can not understand why MTN can not just get one thing right? horrible customer service.

6 months and counting to leave this ****ty network.

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Replies (1)

Ibrahim I's updateReviewer Update

12 May 2019, 13:46

Hi Jessica, Thanks for your reply. Can you please explain why i keep on receving this message below then?. From this, i can conclude that, the only reason i am receving this is because i refuse to recharge my account, for mtn to ***** my money again. "Y'ello. Your Subscription Service to Reycreo_monthly failed due to insufficient balance. To subscribe again, dial *156#

Ibrahim I's update12 May 2019, 13:46

Reviewer Update