MTN South Africa Service (E-Sim)

The worst network provider I’ve ever experienced. They don’t communicate after one has logged a complaint, nothing nothing. I went to an MTN store in Polokwane to do a sim swap from my actual sim to an e-sim. I was told I will get an email with a QR Code that I will scan with my phone and follow the prompts and I will be sorted. Waited the whole day nothing came through, went to the same store the next day to inform them I haven’t received the email with the QR code. I was told they don’t know what could be the problem so I should call the MTN call centre 135. I did that, spoke to the consultant I was told the same story “ you will receive an email with a QR Code…” I received nothing. I went to the branch the following day “Day3” to change my email because I thought the problem was my email. The consulted helped me change and tried to do the e-sim thing again, I received nothing. Worst part my sim is deactivated till today, it’s been almost two weeks with my primary number not working 😥 I had to go change my banking apps to be configured using my other alternative number. I can’t wait to pay up my contract and leave MTN, they might be reasonable when it comes to pricing but their service is very very poor 👎🏼. What an inconvenience…