MTN SOUTH AFRICA REWARDS DEPARTMENT

MTN sales consultant offered me a promotional data plan deal on the 9th of January 2024, the agreement was they will cancel the current data plan that I have on my router & apply the new promotional deal on my primary number, and I will receive data for this new promotion on the 12 of February 2024 as that’s the date /cycle that I receive data for my current contract on my router.

I received a February billing 2 days ago indicating what I will be paying for February 2024 (25th to be precise) for the new contract (Inclusive of Pro-rata for the new contract) & surprisingly they never allocated the new data for the promotional deal on the 12 of February 2024 as agreed, also they never cancelled the current contract that I have on my router as this were my conditions for accepting this promotion yet they did not forget to bill me.

I have been on the phone with MTN consultants from Friday morning to afternoon with no help, being sent from one department to the other & being told the Retention department will look into it, whilst the very same department was unable to assist.

I am being told I need to revert to Rewards department, yet they can’t track the lady who offered me this deal.

I will not accept such a high billing for products I did not receive, in actual fact I am no longer interested in this new promotion.

All I want is help to cancel this deal (since I did not receive their data any way), & for them to fix their billing & revert to my normal contract.

I feel DISRESPECTED as someone did not do their job yet I am being charged for things I did not receive.

Please someone HELP…!!

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