MTN South Africa - Poor Customer Service

Terrible customer service. I was issued a new phone that did not work, I then had to purchase another phone while MTN had my inital purchase for weeks - only to confirm that the phone is indeed faulty. I am left with 2 phones now and told to sort it out myself. Countless hours and petrol spent trying to resolve this. Their level of incompetence and willingness to adapt to ensure customer service is incredibly bad. The specific branch was MTN Morningside, but my dealing had been escalated with no change. The term 'unfortunately' was used countless times in my conversations with there floor manager - directly indicating the level of support that they were willing to offer.

All I wanted was a new phone - and I was handed a process of frustration and loss. I experienced a deal driven mindset from their staff, where once a contract is signed your on your own. I will be canceling my contract at a fee too.