MTN SOUTH AFRICA PATHETIC INCOMPETENCY

I have been tried to cancel one of my line and migrate to Pay As you go for my Son.

I have been with MTN for about twenty years and for some bright reason they changed their billing date from the 10th to the 26th of each month which quite honestly not my issue but because of this stupid idea, this now appears that the monthly payment I make is not in alignment with their cut-off dates and now I can't cancel the contract as I have to wait until after my next payment is made. This will result in MTN invoicing me for another month on the contract!! This is PATHETIC and UNACCEPTABLE!!

I've been on a call for over TWO HOURS with absolutely no one available to assist with this, really shows how pathetic and useless the infrastructures are here in SA!

As a paying Client I must say that this is really undeserving and PATHETIC!!!