MTN South Africa ***** on my account's payments.

My 15 December 2023 debit was paid successfully, yet MTN says that it came back as insufficient funds on 15 December 2023 - on the day I get paid by my employer, before I can even use my money, which is HIGHLY impossible.

I have submitted numerous proof of payments and bank statements as proof and yet the issue is not resolved.

A manager did phone me, 2 weeks ago, after numerous requests by myself for a manager to phone me, and she could easily find my successfull payment on their ILULA system on the date of 17 Desember 2023. She saved screenshots of her system screen and sent it to accounts department.

Now, 2 weeks later, the issue is still not resolved and now all of a sudden the call centre agents can't find my payment of 17 Desember 2023 on the ILULA System.

This is turning into a ***** case now by MTN South Africa and this will be my next step if a manager does not call me back before 17h00 on 22 January 2024.