MTN SOUTH AFRICA - NO BOZZA NETWORK HERE

I am absolutely DISAPPOINTED by MTN's service. My phone was ****** this past Thursday on 7 July 2022. I reported the incident to the police immediately after the incident happened and received a case number on the exact same day. I call MTN to blacklist the phone on the same day of the incident. Can you believe that it is now the 10th of July 2022 at 14h23 and my phone has STILL not been blacklisted. I have spoken to SO MANY MTN Service Champions who do not even know what they are doing. I have been told repeatedly "please call after 24 hours to allow the blacklisting to take place as it can only be done by the relevant person authorised to do so". It is now a whole 72 HOURS later and my phone is still not blacklisted. I need that phone blacklisted so I can claim from MTN device insurance. MTN device insurance on the other hand provides that all documents must be submitted within 48 hours of the incident. Now I am already on the BACK FOOT OF MY CLAIM all because of MTN itself. How am I to meet the 48 hour deadline to submit my claim when your Service Champions cannot process the blacklisting of my device and give me an ITC number.....What Bozza network is this???