MTN South Africa Nightmare

MTN upgraded me in Jan.’23 before the contract expired. I had a query on my account and when I visited one of their branches, I was informed of this. AND that it would cost me now R658 per month instead of R490. I cannot afford this: I am a pensioner!! AND, MTN upgraded me with ‘stuff’ I don’t need!!

I understand this happened across the board with most of their customers.

I called their call center, it’s the only way apparently, and what a nightmare! After many dropped calls, moving from 1 department to the next, I was told that MTN employed another company dealing with upgrades, and that I must call them…a call that I must now pay for. A friendly agent offered to send this company an e-mail requesting them to call me.

I am still waiting for anybody to contact me. My own queries received reference numbers, only to receive messages later announcing they have now been closed…without any person from MTN ever speaking to me…!!

The debit order went through on the 2nd of February. Fortunately one can reverse them now from within one’s banking app; which I did. I paid MTN directly the R490 as per the original contract. Yesterday I received a multitude of messages from MTN’s accounting department notifying me my Querie # *** has now me opened. I suspect that I will be harassed for payment of the new amount…

What does one do with these conglomerates with their call centres with staff not willing to sort out problems…??