MTN SOUTH AFRICA - MTN

My line has been suspended.

I've made a payment to MTN's collections department (Vericred) on the 6th December 2023 via a link that was sent to me. On the 8th and 9th of December 2023 I phoned MTN numerous times for them to activate my lines again. I was given multiple stories such as they could not allocate my payment.

On the 14th December I did more follow ups , so much as to sending my proof of payment through to multiple agents including the collections and legal department. No feedback was received.

On the 3rd Jan 2024 I went into an MTN store at Westgate Roodepoort and they told me they could not assist me (I still made a payment of the current installment due)

I phoned Vericred, got a 0 balance statement to forward to MTN which I did and still no response.

Vericred has advised that they did the payover to MTN the 31st December 2023.

It is the 16th January 2024- to date no feedback from MTN.

I've done numerous follow weekly ups via email , via phone calls and no one is able to allocate my payment or assist me. Ive been given a reference number from an automated email and to date no feedback (5fa71507-1e89-4acf-ae34-515056a26333 ) - Including Reference numbers (***) for the banking department to assist me and to date no feedback.

I've been a client of MTN for over 6 years and this is the service I've been receiving.

TO DATE , MY LINES ARE SUSPENDED AND MTN WILL NOT PROVIDE FEEDBACK.

WITH NUMEROUS REFERENCE NUMBERS OF NO HELP WHATSOEVER!!

I DO NOT RECOMMEND YOU DO BUSINESS WITH THEM. THEIR SERVICE IS PATHETIC AND HAS DROPPED TREMENDOUSLY.

DO NOT DO BUSINESS WITH MTN.