MTN South Africa, istore South Africa

I have been an MTN customer for 30-plus years. I upgraded my contract a month ago and received a bill for data usage in the amount of R757, for 5.7GB, which I have queried, as I have never used data and charged it to my MTN account. I am a pensioner, and this is a lot of money for me, but they are not interested. They have the itemised billing reflecting this, so I must pay. Nowhere can they show me the authorisation from my side to do this. They are just not interested.

Be careful when dealing with the iStore. They have another money-making ploy when upgrading your iPhone. They now tell you there is a separate upgrade fee of R250, which is instead of the network upgrade fee. Don't be fooled, they charge you an upgrade fee, and MTN charges another R150 upgrade fee. Also, they gave me a trade-in value on my iPhone, and then when I finalised the deal, 2 days later, they informed me that the value had dropped by R1000, and there was nothing that they could do, take it or leave it.

Business today revolves all around money, and how else they can ***** the customer. No loyalty to a long-standing customer is disgusting.