MTN SOUTH AFRICA IS USELESS!!! WORST SERVICE PROVIDER

There was no experience! We tried to upgrade Monday the 4th of December 2023 @ iStore - we upload all documents required, few minutes later the account was put on HOLD and it is through to vetting, on Tuesday we uploaded SAFPS document as required. We have now phoned since Monday afternoon, everyday to get and answer as to what is going on, I have now spoken to almost every person working at MTN in every department and all of them is as useless and unhelpful as they come these days. Get hired to do the job, but they sit back and have lunch the whole day instead of actually doing their work. The vetting department doesn't even exist otherwise we would have by now gotten an answer as to what is going on. They don't have a number or an option to get transferred to, they don't have an email to be contacted on, they don't send updates whatsoever. Here we are, phoning and moaning all day, everyday to get this sorted and what do they do, nah.. they'll wait and leave it until time runs out. This is ridiculous that we have to deal and live in such an *********** world of people.