MTN South Africa is the worst service provider ever

I have had one of the worst experiences with MTN every….

I have been a client of MTN for over 15 years now and tried to upgrade online for the first time and it was a total ****-up

I received a pink phone instead of a gold phone

Then I called to say hey please pick up the phone and deliver the correct phone

I was told no, I need to deliver the phone to MTN although MTN delivered the incorrect colour phone …..

So I when to MTN and delivered the phone but hey what a surprise system was offline WOW nothing special there

They said please leave the phone with us call us in 3 days’ time, for the work number on the return of the phone

Now I have tried phoning MTN ( East Rand Mall ), and to no surprise they don’t answer……

It took MTN 2 weeks to collect the phone from east rand mall. I now have the work number that MTN needed but they still cant sort this out

Now almost a month later after I delivered the phone to MTN, keep in mind I have been doing everything not MTN. I now called them to say please deliver the correct phone and they just turned around and said because the account is not in my name they can not help me, they need to speak to the account holder. So I said to them call her and sort everything out so we can just get the new phone. They simply refused to do so. I then requested to speak to the manager and the phone was simply put one side for 25 min until I put down the phone. MTN service has gone to ****s. what I am wondering is why the hell can MTN call you for a new contract till you are blue in the face but when they need to sort out a mistake they made then no one is willing to help.

So after all of this I think I should just cancel all the contracts i have with them and move to another service provider