Mtn South Africa is a DISGRACE!!!!

I have had the worst experience with MTN SOUTH AFRICA. On 7th July 2024 I made an application for a router. I moved into a senior's complex just the day before and the very next day app**** to Mtn South Africa for home internet this being the 7th July 2024. I was asked to pay an upfront amount of R485 which I did. By the 15th July 2024, Mtn South Africa attempted to debit order an amount of R485 from my banking account. The very next day 16th July I called MTN SOUTH AFRICA to try and find out why they would attempt to take R485 again and also to remind them that my debit date is the 4th of every new month. After spending an entire day trying to speak to someone and after I was pushed from the one department to the other for probably the 100th time somebody tells me that he cannot understand what was going on. This same line I heard for two full weeks. Speaking to one or the other person. One person said that I was in credit of R485. The next one said that I am only due R11 by the debit order date of 4th August 2024. So many of these people ended up saying that they dont know and that I will have to wait for the debit order date to see what will be deducted. I am living in social housing, I do not have a penny to waste. The agreed amount that i was to pay was R269 monthly. Long story short, R731-73 was deducted leaving me a few hundred rand short on my rental debit. It is more than a month. I probably spoke to 200 people trying to either get my money back or explain what is going on. I had to send proof of payment to numerous people who did not acknowledge receipt of my emails ( proof of payment). I am currently in debt as I had to borrow money to pay my rent. I ended up eating cereal for both breakfast and dinner but no one at MTN SOUTH AFRICA cares about that. None of the consultants could answer my questions. I got cut off so many times, I lost count. You are being transferred from the one department to the next but a month later and still no answer. I do not wish to be in a credit with Mtn. I want my money back because I do not have money to pay back a loan that I was forced to take out for my rent. I am Barbara Peters with Mtn. They have not changed me to my new last name which is Vorster.

ID *** Billing Account Number - BA ***