MTN SOUTH AFRICA IS A **** AND EXPLOITER

MTN South Africa is exploiting its Customer, on the 5th of January 2024, I made a call to them and ask for them to cancel my router as the 24 months contract was coming to an end in February, i spoke to one of the consultant on the day and she said a should a Pro rata for the cancellation to be finalised which i did, and unfortunately she changed my contract to a month to month contract, which is something that i have never asked for, For 6 months they have been taking me from Pillar to post, i am making calls everyday regarding this matter and they are making a lot of promises but they are failing to fix my account, i have been their loyal customer that i am also paying for a month without a fail, but they clearly dont see that, i have more than 10 references with them and i even get rude consultant that feels annoyed by my calls because they dont wana fix this matter on their end, mind you i wasn't even supposed to pay the Pro rata but i did, i stay for over 1 hour on the phone almost everyday trying to solve this matter, but unfortunately nobody is willing to assist instead they will transfer me from Customer Care, Cancellation Department and Retention without any assistance. i have been waiting for a call from the Billing Department even today as the last consultant i spoke said she sent an email to them and they will come back to me within 72 hours, i called to follow up but unfortunately there is no reply from them, i am really furious as this is now affecting my credit score, they really don't care about its customers, i am willing to settle my phone so that i can move away from them, they are real ****mers!!!!