MTN SOUTH AFRICA INSURANCE , PATHETIC SERVICE

RATING IS -***0, I've put in a claim on the 3rd of November and was promised claim would be sent, and it was never sent, i called again the following day and still nothing, i sent them an email they just sent me a ticket number and still no claim, form i called them and told the lady i will hold until i receive the claim form and i received the claim form and then the following day(Saturday) i was told how much i need to pay for access which i paid on the monday, and was told i needed to be cleared 1st on their side until they make arrangement to collect the phone, and i called them their drive **** that they came and no one answered, mind you they calling the number that is not working when i have given them numbers to call me, and now 3 weeks later i still dont have my phone i am told it will take another 2 weeks for me to get my phone back, i have never missed payment and never claimed for my phone, but now when i have to claim i am taken from pillar to post and their agents dont care at all, their service is pathetic and unacceptable. I WANT MY PHONE!!!!