MTN South Africa Horrible service

I have had the worst experience with MTN South Africa Cancellation department. I contacted MTN on the 24th of July 2023 and submitted my cancelation request for a Data contract that I had with them. I received the confirmation email from them stating that my contract will be cancelled on the 24th of August 2023 and that a consultant will be in contact with me. I was never contacted by any MTN consultant and came the end of end of August/ beginning of September I noticed that the contract and service was still active. I phoned MTN to enquire as to why it was not cancelled. No clear answer received and the end of the conversation being they will get back to me. Needless to say that no one from MTN contacted me and that I received an email from MTN reminding me of my debit order that is due at the end of Sep 2023. On the 26th of September I contacted MTN cancellation department for the 3rd time to ask why the contract hasn't been cancelled, once again no real answer accept for promises from the consultant saying that the cancellation will be done within the next 10-14 working days and that I will be refunded for what was debited past the cancelation date. I requested a reference number for the call but was told that there will not be a reference number as no action was logged. Today the 17th of October I phoned MTN for the 4th Time as nothing had changed and the contract was still active. The consultant informed me that the contract can only be cancelled in 30 days as there was an upgrade pending on my account. I express my frustration and told the consultant that the contract should have been cancelled on the 24th of August already and that I am still paying for something that should have been long cancelled. The consultant suggested that I get in contact with the person who initially handled the cancellation. Once again they could not give me a reference number and i only have a name of the consultant who helped me. I was then given a number "Direct line" for the department that was responsible for the initial cancellation. Once again, I was just being transferred from department to department without any answers. I had just spent 20 minutes on the line with a consultant and I was exactly where I started. I then phoned the direct line number to try and reach the person who as suggested by the previous consultant. I was unable to get through to the initail consultant once again with empty promises that they will get back to me but no feedback.

This as absolutely unacceptable and I cannot believe that this is that way that a big corporate like MTN South Africa conduct their business. This is the last time that I will ever do business with them and would warn people to stay away as they will not be treated as a valued stakeholder.

Almost 3 months down the line and contract is still not cancelled. Absolutely pathetic!