MTN SOUTH AFRICA - HORRIBLE CUSTOMER SERVICE AND INSTORE EXPERIENCE!!!

I wish there was an option to choose a zero rating, and not a 1 star.

I have been struggling to cancel my upgrade for a month now. At the time when I upgraded, the new device that they gave me had a crack on its screen. We immediately noticed it after opening the box whilst still in the store. The MTN representative first insisted and that it's my fault (blame me) and I am the one who damaged the phone. This is truly unacceptable and not on!! I was there for more than 4 hours arguing. The store supervisor said that they will cancel my upgrade and should be sorted out in a few hours' time. I left without any device. Today, after a month, my upgrade is still not cancelled and paying for a device that I dont even have. I have been in contact with the store on a daily basis, requesting that they must please give me some kind of indication that when it will be sorted out, but they were unable to do so.

I have been also escalating this matter several times via email to the area manager, but this person also doesn't reply to any of my emails. I insisted several times to give me the national manager's contact details from the store and area manager, but no one wants to give it to me.

During the time that I was in the store, no customer left satisfied with the service of MTN, neither the store. This is so bad and I would not ever again refer anyone to take out any sort of contract etc with them.

MTN South Africa