MTN South Africa help case number [#***]

Good day

Please see email trail below.

I am very upset about the extremely poor service I received from MTN and I feel deceived.

I had the cell nr *** for many years. I went on pension and kept the cell nr. I went to lots of trouble to keep this nr. I went to MTN Garden Route Mall in George to activate a new SIM card and to the Police Station to obtain an Affidavit. The nrs are in email below. I purchased airtime and it was working fine. After a few days I became aware that I did not receive calls and messages. I contacted the MTN customer service and they informed me that the number has been recycled. I did not give anyone permission to do so And I was also not informed about this. Now MTN is refusing to give my number back.

Your assistance in this matter will be highly appreciated

Kind regards Johan Olivier