MTN SOUTH AFRICA HAS DONE DIRT

I am a concerned loyal MTN customer who has a been with MTN for over 15years now.So I took 80GB data contract which should end in June/July this year,so I had signal issues since 2022 but I called a lot and emailed them last year (2023)since March to ask them to come fix the network issue ,MTN would fix it then it would work for a day or two but not work for a month or two.So I got fed up and had to change my network to Vodacom after emailing and calling MTN to assist.After my new contract I also called,emailed and sent them direct messages on Twitter to ask that they cancel my contract (I have proof of conversations) but they couldn’t allow me to cancel but rather they wanted me to pay a cancellation fee,I didn’t refuse to pay but I asked them why I should pay a cancellation fee if the issue is with their network and not me,even told them I didn’t want to cancel but wanted them to resolve the network issue,I asked them if it was fair for me to pay the cancellation fee though the issue was on their side? They then advised that they’ll write a letter to retention to ask that they cancel the contract which would then be free to cancel,since the issue was on their side(I have the letter via email).MTN emailed me the letter that showed that retentions should cancel my contract,but what shocked me is that they kept on debiting,I called to ask what was happening I’d be in the call for 1-2hours without any explanation or anyone wanting to be responsible for my case or matter.In August 2023 I reversed my money and called them ,remember they couldn’t help me at the store via email or twitter so I always had to call for hours,so after reversing and calling them i told them what I did(reversed the money)and how unhappy I was with what they did to me ,they could not help me but rather transferred me from one department to another (eg contract >>coverage>>retention>>>cancellation) verse versa until I got tired of the circle,that’s what they did circle call.

So September they debited me twice(for August and September)I didn’t reverse it but rather called them to ask again why they haven’t resolved my issue,I couldn’t reverse I thought about my credit score at that time ,but they couldn’t help but rather again did the circle call.

October I reversed the money and I called,emailed,went to the store and sent a direct message on twitter to tell them what they doing was not fair and also told them I’d start reversing my money until they resolve my issue because I was now tired of circle calls for almost a year without anyone wanting to take responsibility and no one trying to assist but busy transferring me from one department to another.After that MTN stopped debiting me from November 2023 to date,I thought my issue was resolved only to recieve to find out in January2024 that I could not afford to take a laptop on contract because of my credit score,couldn’t understand why?but February 2024 I was sent a message that I owe MTN over R1000.I called and sent a DM on twitter couldn’t get any help like usual.

So yesterday 15 May 2024 I received a message that I have been handed over to attorneys and now I owe them more than R2000 ,so I called the attorneys trying to understand what is happening,they attorney asked if I agree that I owed the amount MTN sent them,I didn’t agree to paying anything but explained to them that I have an unresolved matter with MTN,they advised me to call MTN which I didn’t because I know they won’t help,they failed me and don’t want to accept it.The gentleman I spoke to on the phone from the attorneys ,said my name would be in the bad books because of the case.

Please help me clear my name.I am a good payer but MTN just wants to ruin my name because of their mistake which they just do not want to accept.