MTN South Africa - Frustrated Customer

I upgraded my contract with MTN SA on the 10 July 2019, for 2 years which would have expired on 10 July 2021. When I initially called in June to either close the account or amend it, I was told that it was a 3 year contract and would only expire in 2022. I made it abundantly clear that I had taken out a 2 year contract, and due to the fact that it was done telephonically, that I would like the recording pulled as proof that I would never have taken out a 3 year contract.

I have spoken to the upgrades dept, the sales dept, and the call centre to try and resolve the issue and repeatedly told it will be escalated to systems support where the termination date will be changed to the 10th July 2021, and someone will get back to me - I'm still waiting. I have spoken to Tebellow Maqhingana, Jenette Shange, Reshendrin Damodram, and Lisebo Sediadia.

To date R1018 is still being deducted off my account, which is unacceptable and I need to be reimbursed immediately. The only reason I have allowed the debit orders to continue was to avoid landing up on ITC, which I know they are very quick to do.

Can I please get some resolve on this account urgently.