KF
Keagan F

1 reviews | Active since Feb 2014

02 Apr 2019, 19:04

MTN South Africa *****

I am shocked and horrified at MTN South Africa. I took out a MTN Made For Home 110GB contract which Includes 180GB Anytime Data + 220GB Night Express in October 2018. To this day, I have not received the promised 180GB Anytime Data + 220GB Night Express. Despite not only having all the proof (Copy of my contract/screenshots/video proof) I have also been in communication with a Tiisetso Twala from MTN Irene since October 2018, who has forwarded all my complaints time and time again, to her supervisors but it seems even she is fighting a losing battle. This is now pure *****, that a customer pays for a service for months on end while not receiving the correct data allocations. I have had enough. I will be pursuing legal action as I am fully within the The National Consumer Protection Act as I have honoured my contractual obligations while MTN South Africa HAS NOT FOR MONTHS ON END.

0
Replies (2)
MTN South Africa
MTN South Africa's reply03 Apr 2019, 10:36
Official
Good day Keagan,

Thank you for post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
 
Kindly note that this matter has been escalated to our support team and we will revert to you with feedback.

Warm Regards,Zanele MazibukoComplaints Management Team
KF
Keagan F's update04 Apr 2019, 13:11
Reviewer Update
Hi Zanele, I received an SMS to say this query has been resolved, however once again nothing has been done, no data has been allocated. I don't want to receive SMS's to make me think you are doing something, how hard is it for someone from MTN to call me???????????