MTN South Africa failing to Control ***** Incidences.

In June 8th 2021 i was woken up by a bank notification stating that R2397 had been debited from my account and the ref referred MTN service provider, this was shocking because i had never acquired any MTN services.

I called my bank and asked them to reverse the debit order and they did just that.

i then looked for MTN ***** department contact details and they were no where to be found on the internet, all i could find was 083 135 number that was useless to me because i dont have an MTN number and the number requires that you enter an MTN number or else you cant get a service. i then sent an email to customer care that read"

"Good day. I believe ********** activities have taken place on my account as I have been debited R2397 from my account and I don't have an mtn contact! please contact me as I need to have my name cleared"

that was on the 8.06.2021 and i received a ref no #***.

on the 9.06.2021 i receved a response that read.

Good day

Thank you for your email.

Kindly note that the below is required for us to conduct a ***** investigation.

• Certified copy of ID/passport not older than 3 months and • A summary of what has transpired which includes your physical address and a signature. We trust that you find the above in order and we look forward to being of service to you.

Kind Regards, Duduzile Lengane MTN SA

Reference Number: ***

on the 9.06.2021

i responded to the email with a copy of my ID as well as the letter that was requested with signatures

on the 9.06.2021 i then received another email

Good day Sir/Madam,

Thank you for your email.

Kindly be advised that we require a signed letter stating what has transpired so we may be able to escalate accordingly.

We look forward to being of service to you.

Kind Regards, Lebogang Matladi MTN SA

On the 906.2021 again i re-sent the letter as per the email request.

I then waited for the process of clearing my name to take place,

upon receiving no communication i then visited the branch at East Gate Mall and a gentleman by the name of Arnold Poee (mtn consultant ) informed me that there was no sign that my matter had received any attention, he then took my documents and sent them himself to MTN.

i waited again for them to respond and nothing happened.

On the 23.07.2021 i visited the East Gate Mall Branch again and a consultant told me that someone had opened about 5 contracts using my ********** identity he then re-submitted my documents again to MTN and promised me that this time MTN would receive my documents.

i waited again for a response and i have noticed that on 5.08.2021 another debit order went off my account for an amount R 6 660.00 meaning this issue is still not resolved and i have not received any feedback from MTN, I am really disappointed in the manner that my ***** incident has been handled by MTN, i had other service providers with similar cases and they promptly responded, but with MTN i have to suffer for their competencies and for their hunger for a sale at other peoples cost.