Mtn South Africa .... "Everywhere you go " or "Yello" is most definitly not the case...

Mtn South Africa .... "Everywhere you go " or "Yello" is most definitly not the case...

Customer service what do you call that ? There is absolutely nothing of the sort .

Trying to contact Mtn Customer Care and even shops like Cape Gate and Tygervally , there's just no assistance ..

First I spoke with a few consultants which either keeps transferring me or when they do transfer me it's not long and the call is ended in your ear .. Then when you do eventually speak to an consultant they either can't help you or they want you to change the arrangement that you have already made or they simply just don't want to help you due to the fact that your still busy talking get placed on hold or get told they will transfer you to someone who can help...

If they can't get into your account to switch the phone on as agreed they don't try to help you they just tell you to please go to the nearest mtn branch...

The more you explain the situation and that a payment has been made the more it seems like they avoid the fact that the phone needs to be switched on...

Your still busy talking to the new consultant and then they disconnect you from the call.

Mtn are you just enmploying people to fill your seats or are they just poorly trained ... This has made me seriously consider moving to another service provider that I know will help and actually not just put the phone down in your ear or while you are talking .

This is not on ... Aswell as my phone thats still not on ...

You keep on contacting for payment but when payment gets done then You as a customer dont matter anymore . Waiting for 4 days now and still nothing . Phoning out other peoples airtime to a total of R120 worth and still NOTHING GETS DONE , NO SERVICE , NO HELP , NO NOTHING !

Time to switch to another service provider .