MTN South Africa

Hi my name is Nonjabulo Nkabinde, my experience with mtn was very frustrating Heres my story, I made an upgrade via mtn direct and I was assistant by Granny Anna Malebale and I was told I will receive the phone on the 18th of November 2022 via DSV the courier company they work with but the problem is I never received the phone and when I made a follow up found out the phone was delivered to a different person and not on the address that was given. That person had an ID cope with the same ID number, names and surname as mine but the date of issue is not the same nor is the ID phone and I don't even know how they passed the thumb print. I went to the police opened a case, I have sent mtn numerous email and made countless phone calls with no luck. I am supposed to paying for that phone and I don't have it, and mtn is failing to help me