MTN South Africa, discriminatory customer service

MTN customer services are discriminatory to foreign nationals in this country. I have been with MTN for over 20 years, I spend 2500 Rands a month on average with MTN.

For the past 6 months I have called MTN dozen times and completed 3 change of information forms at the Cresta, Nicolway and Sandton stores. To date, my information are yet to be updated in the system.

Their customer services both in-store and on-online are equally rude, argumentative and utterly ***********, untrained on their own process. This seems to be the culture of the organisation at large regardless of who you come accros on the line they will not hesitate to treat you with disrespect and certainly with ************** to foreign nationals in general.

My situation is such that I just need to update my identification information in the system. I have been abused and passed on from person to person for over 6 months.

As an IT professional, I have deployed many solutions for MTN accros Africa, but MTN South-Africa stands out as the worst in customer services. Far worst than the service you would get from a government institution.

This culture needs to change for this organisation to remain competitive.