Svdm
Schalk van der merwe

1 reviews | Active since Feb 2015

20 Feb 2015, 13:41

MTN SOUTH AFRICA DAMAGE DONE!!

This is a very sad day for me, as I have been a loyal cutomer of MTN South Africa for the last 8 years.<br> <br> In January this year, I upgraded my contract to the MTN Choice Package, including a Galaxy Pocket, as well as a Samsung 32 inch TV. It is exactly 32 working days later, NO TV!! MTN Branch Wolmaransstad made countless promises and a whole lot of excuses. Problem is, that I keep on paying, but no one seems to take me, or their work seriously.<br> <br> This brings me to the next big problem.<br> <br> On 9 February 2015 I phoned to cancel the contract of a modem I had, as it was the end of the contract term. MTN Headoffice told me that I have already upgraded and renewed this modem package to another contract, including a Samsung Tablet. This is not true, because I have never signed for an upgrade, Tablet, or anything whatsoever and I NEVER RECEIVED A TABLET EITHER!!<br> <br> The Salesperson at the MTN Wolmaransstad Branch Liezel, then admitted to me personally that she made a mistake and that she would fix the problem. It looks to me that she wanted me to just keep quiet so that she could cover up whatever she was doing.<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Mar 2015, 14:18
Official
Hello Schalk27,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records indicate that an email was sent to you by a consultant in the ***** team, requesting that you resend the documents because the police the stamp on the documents you initially sent were not clear.

With regard to the delivery of the TV, this will be escalated to regional management for resolution.

Thank you
Wenzile Masina
REQ:***