MTN South Africa Contract

To Whom it may concern.

My Name is Talia Collins.

I wish to explain my concerns with MTN South Africa regarding the endless problems in the finance department.

Iv opened a LTE wifi account May 2022 and had missed a TWO payments in November & December 2022 which I attempted to settle in January 2023. I called MTN South Africa office on [24th January 2023] and was told i owe R1010. 00 and I paid R1150. 00. a few days later my internet connection was still disconnected. i CALLED MTN South Africa AGAIN; and was told the payment did not reflect so i then sent through Proof of Payment on the 30th January 2023 to multiple agents. ever since then my life has just been a spiral.

I have received a SMS from CIM Legals stating that my account has been handed over to them. iv called CIM Legals and was told to settle my debt of R3900. 00 if not, further action would be taken against me. iv been tossed back and forth between MTN South Africa and CIM Legals and recently was contacted by a new legal team called CSS saying the account was handed over to them. CSS advised me to send them my Proof of Payment [made on the 24th January 2023] they checked, and the payment did not reflect and said i should contact MTN South Africa.

to this date; MTN South Africa Agents are still advising me to contact CIM or CSS and yet CIM & CSS are telling me to contact MTN South Africa.

how can I be assisted without being ****** of my money keep in mind I have not been connected with any internet services from MTN SOUTH AFRICA as they are THEIVES since November 2022 yet money is still being accumulated.

please assist me and thank you

Regards

Talia Collins