MTN South Africa Charging me for a phone that was never delivered to me

<p>I got a phone call from Summer mobile in the begining of April for a upgrade on one of my MTN contract ,I explained the the phone needed to be deliverd before the 10 of April due to me working out side South Africa I was promised it would be delivered before the time .</p> <p>The Phone was never delivered as promised but the contract was was upgraded regardless of this ,I phoned summer mobile on many ocassions after this to ensure the the upgrade was canceld and after four weeks of constent calling on international calls summer mobile ensured me it was canceld , I walked into MTN this morning to find out that it was never done and that I am still paying for a phone and contact I do not have all the MTN representative could say was that he can send a email ,the summer mobile customer service represeatitive would not even check on the system to see what the history was and told me that this is not thier problem I must sort it out with MTN so summer mobile can sell products and make promises to MTN clients but walk away from the problem when things go wrong and put the phone down on exsisting MTN customers calls with out checking on the history .</p> <p>This is the second issue I have had in two years with MTN I may be a small customer with only seven contract some of them for more then 8 years and this is how I am treated as a loyal customer to MTN ,maybe time to change to another mobile company .</p> <p>I am hoping that after this report I will get a answer on why this has happend and that i recieve my refunds please keep in mind that i am leaving for work again end of this week for three months and will need this issue resolved.</p> <p>Regards </p> <p>Christopher Young</p>