MTN South Africa cannot resolve issues.

I am fed up with the lousy signal quality of MTN and increased number of dropped calls but what I am really upset with is MTN calls their staff service champions. There is nothing champion about their service in fact I made 4 calls yesterday to remove sms roaming from my daughter's phone because *135# says there is an issue and we must call MTN. Despite 2 of the so called champions saying the issue is resolved and 1 telling me it has been escalated to the technical department her phone still does not work.

My daughter has been home alone with no way of communicating for almost 24 hours whilst MTN cannot or possibly is not skilled enough to resolve issues on their network.

As most of us no longer have fixed line phones because of telkom copper lines being discontinued this is now a safety issue.

Apologies for using this platform however I have no other way of getting someone more senior to contact me and resolve the issue. Ps why are there babies crying in the background when I am trying to speak to your so called champions? Are they still working from home?