MTN South Africa as pathetic with service as usual

As usual I have an issue with MTN with whom I've been a client for over 10-years with multiple lines. I wrote to the customer care email a week ago exactly and still await an answer for assistance. The one and ONLY thing they contact you for is to offer you an upgrade....this they are also happy to do online and with scanned documentation. HOWEVER, to get assistance with replacing a ****** SIM card (SIM swop) - NOTHING; to allow my son to get the outstanding account balance to pay on my behalf (I work in Tanzania)...OH NO, THAT'S CONFIDENTIAL... What utter nonsense. Here is my email sent last week that I still await an answer to: - Back

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Re: Upgrade Online and you could drive away in a new Car Yahoo / Sent

Mark Soderlund <***> To: MTN Cc: Connor Brandi

Thu, Apr 21 at 11:53 AM

Good morning - thank you for the offer, I will address when I'm back in SA for a break.

I have an urgent issue on one of the lines on my account. My sons phone was ****** and we went in to the Bayside branch to do a SIM swop and they were unable to assist with the matter (the option was locked) as they said my account was handed to legal in November 2021 for collection? I have been a customer of MTN for over 10 years and at no stage has my account not been settled which makes this issue alarming. I work in Tanzania however my family remain in SA with the other lines I pay outside of my own (******XX) so its important to address these things when I'm in SA for a visit. Please advise urgently on this as I'm now paying for a line that cannot be used and I wish this rectified asap. If you wish to contact me, please do so on my local Tanzanian number as the International Roaming fees for MTN are insane: ******X

Further, I find it strange I cannot be helped over the phone to sort out issues, only to upgrade? I'm sure thats because one gives revenue to MTN and the other helps clients with issues.

Regards

Lets see if this gets me an answer and the assistance I need.