MTN South Africa are ********

Good day,

I would like to lodge a complaint for my number ***.

This number contract expired on the 12th of December 2021. I requested this number to be changed to be pay as you go in November 2021. I was urged to rather speak to MNT customer retentions. The issue dragged all the way to the 13th of December 2021 where I was advised to rather keep my number on a zero plan instead of pay as you go. This was sold to me as a convenience factor as I will not have to do much paperwork when I need to get another contract or when I want to do an upgrade. I agreed to this on a condition that, there will be no charges that will be charged against my number.

I've since been charged a lot of money on this number every month.

I canceled my MTN contract in December 2020. They are still debiting money from my account up to this day. I have tried everything to get this to stop, it seems MTN is not prepared to stop milking my bank account. MTN South Africa are ********. if you can help it please get another service provider.